Frequently Asked Questions
Everything you need to know about shopping with W-Wellness
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges. Please note that for hygiene reasons, intimate apparel cannot be returned.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on your location and customs processing. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are W-Wellness garments ethically produced?
Yes, sustainability and ethics are at the core of W-Wellness. We partner only with certified factories that ensure fair wages, safe working conditions, and minimize environmental impact by using organic or recycled materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
How should I care for my W-Wellness clothing?
To ensure the longevity of your pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are printed on the inner label of every garment to help maintain fabric integrity and color.